• Robert Half Technology
  • $60,785.00 -105,470.00/year*
  • Athens , NY
  • Customer Service/Call Center
  • Full-Time
  • 44 Flats Rd

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Are you a technologist with a strong background in user support and the basics of systems administration? Does the idea of providing excellent customer service while using your technical background to solve problems excite you? Are you looking for an opportunity to start applying your knowledge of personal computing to enterprise computing? If so, read on.

We are seeking someone to join the IT Department in a role that will largely revolve around the Helpdesk; engineering out of the box solutions to improve efficiencies, providing VIP\\Executive support, engaging in projects, and supporting the Infrastructure team as needed. All while helping to further an evolution to a sustainable and scalable department in a fast paced and exciting environment.

Duties Responsibilities:

Helpdesk Support

  • Answer helpdesk phone line/email/Self-Service requests and use Helpdesk Tracking system to track all calls and emails received in accordance with the established or documented procedures.

  • On-site and remote technical support.

  • iPhone, Android and Blackberry support.

  • Configure and deploy corporate desktops and laptops.

  • Install and configure standard applications.

  • Setup printers and hardware peripherals.

  • Troubleshoot hardware and software problems.

  • Ability to prioritize outstanding issues and manage user expectation.

  • Escalate high priority issues using established processes.

  • Undertake miscellaneous projects in addition to regular Helpdesk duties.

  • Document and maintain new application and operating system installations and configurations.

  • Document and maintain helpdesk and desk side support procedures.

  • SCCM, Active Directory. Air-Watch MDM, and Office 365 administration.

  • Virus eradication and analysis.

  • ShoreTel 14.2 administration.

Software Support

  • MS Office Suite of applications including but not limited to Outlook, Word, PowerPoint, Excel.

  • VPN/OWA Clients.

  • Internal Accounting application, Datafaction and Datafaction Imaging.

  • Prosystem FX Tax

  • GoFileRoom and Advance Flow


Qualification Requirements Experience

  • Minimum 3 years of desk side experience in a professional environment.

  • Experience interacting with, and understanding the needs of high level executives.

  • Experience supporting Microsoft operating systems for workstations. (Windows 7)

  • Experience supporting Microsoft Office 2010 and 2013 via Office 365 is a significant plus.

  • Travel will be required to our Newport Beach and Sherman Oaks locations.

  • On call support and overtime will be required.

  • Ability to lift 50lbs.

Education Training

  • Completion of a University degree is preferred but not required.

  • MCP, A+, and Security+ Certification is a plus.

Knowledge, Skills, and Abilities

  • General knowledge: Active Directory, Altiris, Air-Watch, Prosystem FX, Terminal Server, Check Point VPN, iPhone, Blackberry, ShoreTel 14.2 (VoIP) phone system, preferred but not required.

  • Ability to work independently and in a team environment.

  • Excellent communication skills (oral/written).

  • Excellent Customer Service and interpersonal skills.

  • Ability to assimilate training quickly and efficiently.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-###-#### to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Salary: USD65000.00 - 75000.00 / Yearly

Location: New York City, NY

Date Posted: Thu, 25 Jul 2019

Employment Type: Full-time

Job Reference: 02940-#######862

Staffing Area: Technology

Associated topics: deskside, desktop, front desk, network, support, systems administrator, technical support specialist, technician i, technician ii, technician iii

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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