Switchboard Operator - St. Peter's Hospital - Full Time Rotating with weekends

Employment Type

: Full-Time


: Healthcare - Allied Health

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: PBX Operator –Responsible for answering, triaging and directing all incoming customer calls, codes and alarms using expert keyboarding and communication skills.

Switchboard Operator - Full Time Rotating Shift with Weekends

This position will be a full time days with weekends. The PBX Operator –Responsible for answering, triaging and directing all incoming customer calls, codes and alarms using expert keyboarding and communication skills.

St. Peters Health Partners – is a member of Trinity Health

Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

**We offer great Benefits including: Competitive Pay, Paid Leave. Shift Differentials, just to name a few.**

Minimum Requirements:

  • Demonstrates ability to efficiently organize work and maintain a high level of accuracy and productivity.
  • Be able to make informed decisions about referral action when confronted with emergency situation (i.e. when a caller does not know what action is required).
  • Responsible for answering/directing calls accurately. This includes calls from patients, staff and community. Gives directions and other requested information to callers.
  • Demonstrated leadership and independent problem solving skills; exceptional attention to detail, decision making abilities and the ability to use critical thinking.
  • Demonstrates excellent professional interaction skills with patients and staff.
  • Performs functions, duties and carry out responsibilities of all center
  • Demonstrates SPHCS Standards of Behavior.
  • High School graduate, G.E.D. is Required
  • Ability to read, write and speak English proficiently
  • Follow written and verbal instructions and complete high school level computational skills.
  • Operate a computerized switchboard console.
  • Perform basic keyboard functions including typing.
  • Directs all incoming and in-house calls through transfers, paging, conference calls, overhead paging, and faxing. 
  • When notified of an emergency situation, able to initiate appropriate paging and contacting personnel properly in a timely manner.
  • Please be aware for the safety and security of our colleagues and patients all new employees are required to undergo and pass all applicable state and federally mandated pre-employment screening requirements including:

  • Relevant Background Check/s
  • Drug Screen
  • PPD / Tuberculosis Test
  • Reference Check

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